IMPACT · 2025 STUDY WITH 60 DECIBELS
Financing thatkeeps studentsmoving forward.
of borrowers say their quality of life improved because of the loanBukas 93% · Danacita 87%
In September–October 2025, researchers from 60 Decibels, an impact measurement company, interviewed 301 Bukas and Danacita borrowers by phone about what their education loan changed. This is what they told us.
borrowers interviewed by phone in Indonesia and the Philippines
were accessing a product like this for the first time
could not easily find a good alternative
Net Promoter Score, above the 60 Decibels benchmark of 55
Of 301 borrowers interviewed by 60 Decibels: 152 in Indonesia, 149 in the Philippines.
WHAT CHANGED
Beyond tuition.
Into everyday life.
Most borrowers in both countries say the loan improved more than their ability to pay fees, from how they manage money to how they perform in class.
View as table
| Improved because of the loan | Bukas | Danacita |
|---|---|---|
| Quality of life | 93% | 87% |
| Ability to manage finances | 96% | 81% |
| Ability to pay school fees | 98% | 92% |
| Ability to pursue education | 97% | 90% |
| Academic performance | 93% | 81% |
CONFIDENCE AND SKILLS
Skills for the next step.
And clear terms along the way.
feel very confident in the technical skills they gained
feel very confident in the soft skills they gained
strongly agree their earning potential has increased
strongly agree our fees and terms are easy to understand
HOW WE COMPARE
Measured against
72 peers.
60 Decibels compares results with 72 financial-inclusion companies in Southeast Asia, based on 31,709 customer interviews. Every indicator from our snapshot is shown, including where we fall short.
| Indicator | ErudiFi | Benchmark average | Where we rank |
|---|---|---|---|
| Accessing a product like this for the first time | 96% | 54% | Top 20% |
| No good alternative available | 97% | 47% | Top 20% |
| Quality of life “very much improved” | 53% | 16% | Top 20% |
| Ability to manage finances “very much improved” | 45% | 15% | Top 20% |
| Loan repayments are “not a problem” | 88% | 89% | Middle |
| Net Promoter Score | 60 | 55 | Top 40% |
| Experienced a challenge with the loan | 22% | 8% | Bottom 20% |
WHO WE REACH
First-time borrowers.
With few other options.
Almost every borrower was using an education loan like this for the first time, and nearly all said they could not easily find a good alternative.
Danacita
Typical borrower: 28 years old
- 46% used the loan for a university degree, 39% for a short course
- 55% are employed with a formal contract, 23% are still studying
- 76% had no other financial support for their education
Bukas
Typical borrower: 23 years old
- 99% used the loan for a university degree
- 69% are still continuing their studies
- 52% also receive support from family or personal sponsors
WHAT WE’RE IMPROVING
Listening works
both ways.
22% of borrowers told us they had faced a challenge with their loan, more than the benchmark average. We are using their feedback to guide what we fix first.
- Lower interest rates, where we canOne of the most common suggestions from borrowers.
- A smoother applicationFewer errors and less friction in our application flow and website.
- A better experience, online and on the groundMore responsive customer service and more student-centred processes.
ABOUT THE STUDY
How the study worked.
60 Decibels researchers interviewed a random sample of borrowers from the contact lists ErudiFi shared, in Filipino and Bahasa Indonesia. Results represent those lists and may not reflect every ErudiFi borrower. Findings are self-reported by borrowers. The study was sponsored by the UBS Optimus Foundation.
Read the full study and download the report- Fieldwork
- September–October 2025
- Interviews
- 301 by phone (152 Indonesia, 149 Philippines)
- Confidence level
- 90%
- Margin of error
- ±5%
- Benchmark
- 72 financial-inclusion companies, Southeast Asia